At Brown Basket, your trust matters to us. Since eggs are a perishable product, we follow a simple and fair replacement policy to ensure complete customer satisfaction.

At the Time of Delivery

• You are encouraged to open and check the parcel at your doorstep when our rider arrives.
• If you find any damaged or broken eggs, we will replace them immediately on the spot with fresh eggs.

After Delivery

• In rare cases, if you notice an issue later such as:
• A rotten egg
• A quality concern
• Simply inform us, and we will replace the affected eggs free of cost with your next order.

Important Notes

• Due to the perishable nature of eggs, returns are not accepted once the product has been used.
• Replacements are provided only for genuine quality issues.
• Brown Basket reserves the right to verify concerns before approving replacements.